Refund policy

If there is a fault with the product, the supplier will launch an investigation to determine who is held responsible.  The seller may request the buyer to send the item back to investigate. Until the responsible party is determined the return postage will be the buyers’ responsibility.

If the supplier concludes a third company or the buyer is responsible no free replacement or refund will be given.

Is the supplier concludes the issue is due to themselves, they will send an exact replacement out.  If the product is no longer needed a credit of the item(s) value at the time of purchase will be issued for the buyer to spend with the supplier.

It is the buyers responsibility to inspect goods before signing for delivery, ensuring quantity.  It is also the buyers responsibility to inspect the goods at their property before use. Any unused faulty items must be reported in writing within 3 days of receiving delivery.